Refund policy

We do not offer refunds or returns for change of mind. This does not affect your rights under the Australian Consumer Law where an item is faulty, not as described, or otherwise fails to meet the consumer guarantees.

Change of mind includes situations where you:

  • Ordered the wrong item.

  • No longer want the item.

  • Found it elsewhere at a different price.

  • Changed your collecting preferences after purchase.

  • Were dissatisfied with the contents of a sealed trading card product.

Please choose carefully before placing your order.

 

Faulty, Damaged or Incorrect Items

If you receive an item that is:

  • Faulty or defective;

  • Damaged during transit; or

  • Incorrect (you received a different item than what you ordered),

please contact us as soon as reasonably possible after discovering the issue by emailing admin@nbcollect.com

To help us assess your claim, please include:

  • Your order number.

  • A description of the issue.

  • Clear photos of the item and its packaging.

Once we have reviewed your claim, we will advise you of the next steps. If your claim is approved, we will arrange an appropriate remedy, which may include a replacement, refund, or other remedy where applicable.

Please do not return any items without contacting us first, as returns sent without prior approval may not be accepted.

 

Card Condition

Unless otherwise stated in the product listing, single trading cards are sold in Near Mint (NM) condition.

Near Mint cards show only minimal wear from handling and remain largely unmarked, with crisp corners and clean edges. A Near Mint card may still show slight edge wear, minor surface scratches, or small handling marks, while overall appearing nearly unplayed with no major defects. These characteristics are consistent with the Near Mint grade and are not considered faults or grounds for a return or refund.

Where a listing includes photographs of the specific card, those images form part of that card's description.

Where a card is materially not in the condition described — for example, a card sold as Near Mint that arrives with significant wear, creasing, or damage inconsistent with that grade. Please contact us at admin@nbcollect.com following the process set out under "Faulty, Damaged or Incorrect Items."

 

Trading Card Condition

Trading cards and sealed trading card products are manufactured by third-party publishers. Minor manufacturing or printing variations may occur and are considered normal within the hobby. These may include, but are not limited to:

  • Print lines.

  • Minor centering variations.

  • Slight surface imperfections.

  • Minor corner or edge imperfections.

  • Packaging or seal imperfections caused during manufacturing.

These minor characteristics are considered normal manufacturing variation rather than faults, and on their own are not grounds for a return or refund.

NBcollect cannot guarantee that any trading card will achieve a particular grade or grading outcome from any third-party grading service (including PSA, BGS, CGC, or others). Grading results are subjective and outside of our control.

 

Sealed Products

Due to the nature of sealed trading card products, we do not accept returns or refunds for opened products because the contents did not meet expectations or due to change of mind.

Sealed products may only be returned if they are faulty, incorrectly supplied, or where required under the Australian Consumer Law.

 

Shipping Damage

We take great care to ensure your order is securely packaged before dispatch.

If your parcel arrives visibly damaged, we recommend taking photographs of the package before opening it where possible. If any items have been damaged during transit, please contact us as soon as reasonably possible at admin@nbcollect.com and include:

  • Your order number.

  • Photographs of the outer packaging.

  • Photographs of the damaged item(s).

  • A brief description of the damage.

We will assess the claim and work with you to provide an appropriate remedy where applicable, including liaising with the shipping carrier if required.

Please retain all original packaging until your claim has been resolved, as it may be required to support the assessment.

 

Refunds

If a refund is approved, it will be processed back to your original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at admin@nbcollect.com

 

Australian Consumer Law

Nothing in this Return & Refund Policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law (ACL) or any other applicable law.

Where a product fails to meet the consumer guarantees under the Australian Consumer Law, you may be entitled to a repair, replacement, or refund depending on whether the issue is considered a major or minor failure.